Golf Trolley No Power

I thought if I send this through your contact page you may be able to help me with my Ben Sayers golf trolley problem with not power. I was playing golf over the last weeks and found a few times the trolley power would cut out. The golf trolley keeps stopping and then needs starting It would go again after I powered it up, but sometimes if I am going uphill or basically turn up the speed, the power shuts off again as it cuts out. Occasionally when I put the battery on it the power light flashes and as soon as I try to engage the motor the power switches off itself. Can you suggest what I can look for or the best way to figure out what may be at fault? Many thanks, Frank.

Frank, your situation with your golf trolley power fault is very common. I must point out, it’s not just Ben Sayers’s electric golf trolleys but most electric trolleys. What you describe with the power switching off when you try to speed up, comes from the golf trolley looking for more current from the battery. The situation is, that the battery feeds the trolley power via the battery cable or battery lead. This battery lead has to be in good order and nearly always the connections are dirty or get corroded over time. This causes and stops the full current from getting transmitted through this lead. The result is the trolley controller does not get the power it demands from the battery and shuts down the golf trolley. A poor battery connection from the battery cable connectors can sometimes end up causing the golf trolley (even at rest and only powered on), to only show a flashing LED display number i.e. zero flashing. This means with a poor battery lead connection, as soon as you try to engage the motor, enough current can’t get through the bad connection/s so it then shuts down completely.

The occasions when the trolley power switches off completely when trying to engage the motor, and if it’s not a current demand issue from the battery, it can be the main golf trolley controller unit (housed under the battery tray)… see the store for your correct controller, if in doubt ask me via the contact page.

I hope this all makes sense and I would always go for a new battery lead.

Troubleshooting a golf trolley that has no power

Is there power getting to the trolley i.e. does the display light up?

CHECK: If there is no power at all, then check by plugging the battery into the charger and then connecting it to the mains, and see if the charger lights up RED first. It should then go GREEN once the battery is fully charged. Please note this is an important checkpoint – the charger light should ALWAYS go RED even if the battery is fully charged it will light red for a couple of seconds.

This proves if the power is getting through to the golf trolley and if it is, we have to look at the other causes…

Categories:

Battery Lead Connections

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Comments

60 responses to “Golf Trolley No Power”

John
2nd October 2021
Hi Jim, I have a Ben Sayers 12v lead battery trolley, about 3 years old. When switched on and with speed controller turned up, there is no (or very sporadic) wheel rotation. I have replaced the ‘T’ handle circuit board (SKU4105), speed controller and controller unit (SKU4107) purchased from yourself, but the fault remains. The battery is good (12.9v) at the terminals and the end of the lead that plugs into the controller unit socket. When the speed controller is turned off and on, I can hear a ‘click’ from somewhere beneath the battery tray. I did think the motor itself might be faulty, but you don’t appear to supply these. Anyway, I’m not sure it’s that. Any suggestions would be appreciated, thanks.
John
Reply
1. Jim
  4th October 2021
  John,
  As reading your description I was slowly eliminating all the faults in my head. Halfway through, my mind was thinking, the main wire break. BUT with the power in the circuit and controller not having any problems and getting to the end of the motor output from the controller, also the click which helps to confirm this. I think you are correct, it seems very much like the motor itself. I am unable to get the motors at the moment. It might be worth getting someone who can look at the motor unit as it might only be a case of replacing the brushes. Depends if it has burnt out or needs cleaning up.
  Reply
  1. Barry Caldicott
    2nd January 2022
    My Powerkaddy classic trolley stop working have changed the motor but it still will not work. What else can I check
    Reply
    1. Jim
      2nd January 2022
      Check whether it is electrical or mechanical. Most of the time it is electrical faults and power connections.
      Reply
David Ellis
23rd October 2021
Ben Sayer golf trolley. Trolley came in for repair as a non runner motor working OK, controller clicking screen coming on number changes sent for new controller and then found screen would not match up with controller so sent for new screen panel (thanks for the quick service ) But the same problem with the new parts checked cable best I can. Any clues please David, Thanks.
Reply
1. Jim
  23rd October 2021
  David, checked the controller which should go with the newest type handle is the SKU4108 not the SKU4107 controller. If wrong controller it won’t function at all.
  Email me on
  admin @ ElectricGolfTrolley.net
  Reply
David Holland
5th November 2021
Hi my golf cart had no power, after replaced controller unit and led this no power battery fully. What do i need to do?
Any ideas
David Holland
Reply
1. Jim
  5th November 2021
  Check the main wire does not have any breaks. Wiggle it around all the way along it where possible while holding on the power button. Also the connections, especially battery connector. I will be in office Monday- Friday am. Email address on contact page if no joy.
  Reply
Gary
21st November 2021
Hi. Battery fully charged, Green, Amber and red light light up on control display. Very quickly only the red light shows. What is the problem? Thanking you.
Reply
1. Jim
  21st November 2021
  I would borrow a battery if possible as it’s most likely the cells are damaged if the battery goes down very quickly.
  Reply
  1. John
    15th June 2023
    Hi Jim
    Mine does exactly the same
    When Battery is fully charged,i connect it and all lights show up and it works,then after trying on third occasion it has no power and red light fades away
    What do I do,shall I get a new battery
    Reply
    1. Jim
      15th June 2023
      First, make sure the battery connectors and connections are clean and not damaged, it may need a new battery lead. Then check any other connections.
      Reply
gerry
22nd November 2021
hi jim
i have a caddymatic v2 which is shutting down all the time green amber and red lights showing then just red thought it was the battery which i replaced the same thing happening checked the motor all the wires look ok when it does go its as if it needs more power could you please advise as i need the trolly im not fit to carry anymore thank you
Reply
1. Jim
  22nd November 2021
  I would have also thought to try testing with another battery. The battery lead does get a hammering being out in the elements also plugged off and on all the time. I suspect there may be more going on, possibly handle circuit. Can I suggest emailing me (see contact page for address)
  Reply
  1. Mark Astbury
    14th September 2022
    Hi Jim,
    I just purchased a second hand pro rider electric golf trolley and was told it just needed a new battery, however I tested the battery and it is showing 12.5v. When connected there is no power and no lights or led on display. Can you help ?
    Thanks
    Mark
    Reply
    1. Jim
      14th September 2022
      Might only be needing a new battery lead. There’s a basic test on the fault finder page under fix a battery cable
      Reply
Paul Garvey
12th May 2022
Just bought a 18 hole lithium trolley, no power to the wheels, the battery is showing fully charged but the wheels don’t move at all there is a click when I press the go button but nothing happens any suggestions would be great
Paul
Reply
1. Jim
  13th May 2022
  Normally a click means the controller is engaging power to the motor output, meaning it’s working (but not always). Check the motor itself by connecting 12v power to the terminals.
  Reply
Robert La Riviere
24th June 2022
My pro rider has no power, the battery is fully charged, I have changed the Circuit board in the handle… but I still have no power when I try and switch on, any help would be appreciated. Regards Rob
Reply
1. Jim
  24th June 2022
  Sorry to hear the company you bought your spares from are not helping or supporting you until fixed. They should guide you and have instructional photos and videos etc. as to how to fix problems OR may be they know nothing of how the trolley works.
  Reply
Carole
16th July 2022
Hi, I brought my husband a Pro-Force trolley a couple of years back but it didn’t work for very long. The battery seems fine but when we connect it and turn the trolley on the light comes on and the zero comes up. Then when we turn the knob to go to 1,2,3 etc you hear a click further down the unit but no movement and then the red light in the top right corner of the display starts flashing. I notice that these units seem easy enough to get parts for so any advice on what the problem might be would be most welcome as I would love to get this fixed for him. Many thanks in advance.
Reply
1. Jim
  16th July 2022
  It’s as if the power isn’t getting through. It may be the controller unit under the battery tray but first I would look at the battery then the battery lead before replacing the controller unit.
  Reply
Graham Martin
29th July 2022
Hi , my battery is cutting out after approximately 14 holes into a round. I’ve had the trolley 18 months or so. Also when charging the green fully charged light comes on alot quicker ( after 1 hour) any ideas on this problem..
Many thanks
Reply
1. Jim
  29th July 2022
  That will be the battery not holding its capacity. New battery needed, just don’t run down your new battery too low.
  Reply
Andy Newton
8th September 2022
My Ben Sayers trolley keeps on cutting out on my golf round . If I disconnect the battery and reconnect it the trolley restarts and runs for a few holes and cuts out again . If I repeat the process the trolley starts again and runs for a a few holes again before cutting out .
Any ideas , have checked all connections which I can access and battery charges ok
Reply
1. Jim
  8th September 2022
  It’s possible it could be the controller unit but I suspect more often than not it will be the battery lead needing replaced.
  Reply
  1. Gary
    18th April 2023
    Just replaced battery lead and still cutting out a few times on my latest round, again disconnect and reconnect and works again for a bit, any further ideas on what it might be?
    Reply
    1. Jim
      19th April 2023
      95% of the time the battery lead is causing this but also check the socket prongs are not bent and damaging the battery lead connector sleeves, or that they are not dirty or corroded. So a clean up and then a spray of WD40 AND on any other connectors around the trolley.
      Reply
Guy
9th February 2023
My pro rider suddenly had no power (no lights and didn’t move) during a particularly muddy round which was tough on the trolley. It still has no power, battery fully charged. I wouldn’t be surprised if something burnt out!? Any suggestions on what to check or replace?
Reply
1. Jim
  9th February 2023
  No light up – Start with the battery lead checks see support pages.
  Reply
  1. Gary
    29th May 2023
    I too have a Prorider trolley, the acid battery it came with would not recharge so i purchased a Lithium battery that has a T bar fitting. The battery is fullycharged as it has a read out when plugged in but the trolleys dead, no LEDS showing so wont work. Gad to push it manually today. I checked the leads underneath and they look ok. Any help would be appreciated.
    Reply
    1. Jim
      29th May 2023
      A note to remember is Lithium batteries need a different charger as it also switches off at a different voltage. A lithium battery at 20% capacity will hold voltage around 13V, its lead acid cousin will be approximately 11.8v at the same capacity
      Reply
Roy McGregor
19th February 2023
The problem is the trolley only goes for 6 holes and then completely stops working
Reply
1. Jim
  20th February 2023
  There is a good article on the faults finder page for no power also try the search bar.
  Reply
Nigel
25th July 2023
Hi Jim looking for help with my wife’s pro rider trolley .
The 4 lights all lite up showing all OK the buggy gives power to wheels but when using, the left hand light goes of and no power to wheels .
Battery has full charge
Reply
1. Jim
  25th July 2023
  As always not easy to know without testing the golf trolley. Left hand light going off while drive engaged can be normal as it uses the battery but to not drive the wheels – it could be mechanical or if electrical controller unit (relay not switching) to drive or less usual motor failing. If it was the power connection it normally switches off the whole trolley.
  Reply
BRIAN SMITH
17th August 2023
Hi Jim
What a useful website! My wife has a Ben Sayers trolley about 2.5 years old. It has started cutting out after about 15 holes. It does seem to recharge though but then does the same. Any thoughts on the cause? She tends to charge or before playing but I have seen suggestions you should charge after and not before? Is that true?
Thanks
Brian
Reply
1. Jim
  17th August 2023
  I would always recommend to charge straight after use. The batteries last longer when not run too far down and charged asap.
  Reply
  1. BRIAN SMITH
    18th August 2023
    Thanks Jim
    If that doesn’t work does it mean a new battery? If so do you sell them?
    Brian
    Reply
    1. Jim
      18th August 2023
      If the battery has lost its capacity then yes a new battery. Sorry I don’t supply batteries. hardwarexpress does.
      Reply
Alfie Peake
15th November 2023
Hi,
I bought the red and black lithium battery trolley with the accessory pack. The first round it worked fine I then charged the battery until green,
I went to use the trolley for a second time and when on mode A (previously it would respond to speed and I would be able to alternate between 0-9) the trolley would run at one speed (very slow) and stop after 4/5 seconds. The only way to move the trolley was to put it on mode C and keep pressing that as it carried the yardage. The constant mode A did not work and in all modes it was stuck at a very low speed even if on 1 or 9.
I like the trolley and I have checked the trolley over and can’t see any damage. I only used it once and when I plugged the battery in for the second time after charging it is operating like this ever since. The trolley was stored in a dry room temperature area and the battery was charged in a dry room with ventilation.
Please advise as I have only had the trolley for about a month and only managed to use it twice (once successfully).
Thanks
Reply
1. Jim
  16th November 2023
  I’m not sure but reading between the lines. If it is the speed control switch at fault then this would stop you being able to adjust the speed settings. The preset auto-distance buttons would still work.
  Reply
Alex Rowan
29th February 2024
Hello I have a BenSayer electric trolly which has suddenly stopped working. The battery is ok as I tried it on a mates trolly and it worked ok but nothing on my trolly.
Reply
1. Jim
  1st March 2024
  So with you trying it on another trolley successfully , then it won’t be the battery or battery lead. From that having no power means if not a small connector at the handle circuit come loose or broken wire, it will most likely be the main controller unit (under the battery tray) will have blown. – (Sometimes you can get a burnt smell from it close up) See store under Ben Sayers remember the different handle has the different controller type. So winged type T handle is the SKU4108 code S1G-T2…
  Reply
Charlie
2nd March 2024
Good Morning
When turning on my electric trolley all lights come on but when I press the button to go nothing happens .Battery is fully charged can you advise if it’s the handle circuit that’s the problem
Best Regards
Charlie
Reply
1. Jim
  4th March 2024
  Charlie, There are a couple of things to check. It could be the handle circuit if one of the micro-switch buttons is not working. Or in my opinion more likely the controller unit (housed under the battery tray) may be at fault. First check all connectors. Email on the contact page let me know how you get on and I can advise from there.
  Reply
Chris Packer
4th May 2024
I have used my new Ben Sayers trolley with the amber green red lights on the panel only a dozen times…I’ve charged it up which shows the green light on the charging box..plug it into my trolley as per usual…nothing nothing nothing…no lights won’t switch on…disappointed to say it has barely been used…what could be the problem please…
Reply
1. Jim
  5th May 2024
  Check to see if you can get a red light on the charger when you plug it in at the start. see the paragraph “Troubleshooting a golf trolley that has no power” on this link here.
  Reply
Mike Gosney
9th July 2024
This from Andy Newton, earlier…
“My Ben Sayers trolley keeps on cutting out on my golf round . If I disconnect the battery and reconnect it the trolley restarts and runs for a few holes and cuts out again . If I repeat the process the trolley starts again and runs for a a few holes again before cutting out .
Any ideas , have checked all connections which I can access and battery charges ok”
I have exactly the same problem with the same trolley. You suggest that the battery cable may be at fault. Can you specify which cable?
Do you mean the cable that’s permanently attached to the battery, or the one between the battery support rack and the controller? (or, indeed, the connector itself, which is the 3-pin “Din” style?)
I’ve wiggled all the cable connectors and used WD40, but still getting the problem. Battery shows fully charged on the T handle, before and after the fault occurs. Mike
Reply
1. Jim
  10th July 2024
  Mike the part I was meaning was the main power delivery cable from the battery to the golf trolley round 3-pin connector socket. Please see this newer paragraph on this fault at the page of Golf Trolley Cuts out
  Reply
David Lee
10th April 2025
My Pro Rider electric trolley will no longer start using the on/off button. I have to press the 33 button to turn it on but then cannot switch it off other than by disconnecting the battery connector
Reply
1. Jim
  11th April 2025
  There should be a click from the handle and that will be the circuit board micro-button, it should be getting depressed. If this button is still working then the click would also come from the controller unit (under the battery tray) .
  So its difficult to say whether its just the handle circuit or the controller. If you can I would open up the handle and try it from there to see if anything is wrong from the circuit button
  Reply
Tom
28th May 2025
Ben sayers trolley- battery charges fully but when it is being used the lights go down to just a red and it barely moves with any slight incline
Reply
1. Jim
  28th May 2025
  Most likely its needing a new battery. You will probably notice the battery charges to full very quickly.
  Reply
  1. Tom
    28th May 2025
    Ok thanks. It is lead acid battery can I just replace this with a lithium one?
    Reply
    1. Jim
      29th May 2025
      Changing a Lead Acid battery to a Lithium would need a Lithium charger due to the different voltage threshold. Also check the connectors are the same on charger and battery lead.
      Reply
Chris
29th May 2025
My partner bought me a Ben Sayers electric golf trolleys for Christmas, but I now have no drive when it is switched on.
• Battery is fully charged
• I have all 3 lights lite when turning it on
• When spinning the speed dial the numbers go up but the motor doesn’t turn the wheels
• I hear a click from the cart when turning it from 0 – 1
Reply
1. Jim
  29th May 2025
  We can say that the power is getting to the trolley. With a click it seems like the handle circuit and wiring from it to the controller unit is working. So I would think as long as the motor is not burnt out (no burnt smell from motor) see motor test. Happens when the trolley is left on at a speed while it is held stationary) If all okay then I would think fitting the new Ben Sayers controller unit (SKU4108) should do the trick.
  Reply
john gilligan
15th May 2026
Hi, fitted new control switch tried it before screwing handle together all working, went out this morning can hear the click but display stays at 0 and wheels not turning, but if i press A B or C for the short distance wheels turn, any idea?
Reply
1. Jim
  15th May 2026
  That is strange, normally I would think this is the speed control , but as its new and as you say you tested it before assembling the handle it worked. I would see if the switch connector is slightly out.
  Reply