Ben Sayers no power fault

Golf Trolley No Power

I thought if I send this through your contact page you may be able to help me with my Ben Sayers golf trolley problem with not power.  I was playing golf over the last weeks and found a few times the trolley power would cut out.  The golf trolley keeps stopping and then needs starting   It would go again after I powered it up, but sometimes if I am going uphill or basically turn up the speed, the power shuts off again as it cuts out.  Occasionally when I put the battery on it the power light flashes and as soon as I try to engage the motor the power switches off itself.  Can you suggest what I can look for or the best way to figure out what may be at fault?  Many thanks, Frank.

Frank, your situation with your golf trolley power fault is very common.  I must point out, it’s not just Ben Sayers’s electric golf trolleys but most electric trolleys.  What you describe with the power switching off when you try to speed up, comes from the golf trolley looking for more current from the battery.  The situation is, that the battery feeds the trolley power via the battery cable or battery lead.  This battery lead has to be in good order and nearly always the connections are dirty or get corroded over time.  This causes and stops the full current from getting transmitted through this lead.  The result is the trolley controller does not get the power it demands from the battery and shuts down the golf trolley.  A poor battery connection from the battery cable connectors can sometimes end up causing the golf trolley (even at rest and only powered on),  to only show a flashing LED display number i.e. zero flashing.  This means with a poor battery lead connection, as soon as you try to engage the motor, enough current can’t get through the bad connection/s so it then shuts down completely.

The occasions when the trolley power switches off completely when trying to engage the motor, and if it’s not a current demand issue from the battery, it can be the main golf trolley controller unit (housed under the battery tray)…  see the store for your correct controller, if in doubt ask me via the contact page.

I hope this all makes sense and I would always go for a new battery lead.

Troubleshooting a golf trolley that has no power

  • Is there power getting to the trolley i.e. does the display light up?

CHECK:  If there is no power at all, then check by plugging the battery into the charger and then connecting it to the mains, and see if the charger lights up RED first.  It should then go GREEN once the battery is fully charged. Please note this is an important checkpoint – the charger light should ALWAYS go RED even if the battery is fully charged it will light red for a couple of seconds.

This proves if the power is getting through to the golf trolley and if it is, we have to look at the other causes…


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42 responses to “Golf Trolley No Power”

  1. John avatar
    John

    Hi Jim, I have a Ben Sayers 12v lead battery trolley, about 3 years old. When switched on and with speed controller turned up, there is no (or very sporadic) wheel rotation. I have replaced the ‘T’ handle circuit board (SKU4105), speed controller and controller unit (SKU4107) purchased from yourself, but the fault remains. The battery is good (12.9v) at the terminals and the end of the lead that plugs into the controller unit socket. When the speed controller is turned off and on, I can hear a ‘click’ from somewhere beneath the battery tray. I did think the motor itself might be faulty, but you don’t appear to supply these. Anyway, I’m not sure it’s that. Any suggestions would be appreciated, thanks.
    John

    1. Jim avatar

      John,

      As reading your description I was slowly eliminating all the faults in my head. Halfway through, my mind was thinking, the main wire break. BUT with the power in the circuit and controller not having any problems and getting to the end of the motor output from the controller, also the click which helps to confirm this. I think you are correct, it seems very much like the motor itself. I am unable to get the motors at the moment. It might be worth getting someone who can look at the motor unit as it might only be a case of replacing the brushes. Depends if it has burnt out or needs cleaning up.

      1. Barry Caldicott avatar
        Barry Caldicott

        My Powerkaddy classic trolley stop working have changed the motor but it still will not work. What else can I check

        1. Jim avatar

          Check whether it is electrical or mechanical. Most of the time it is electrical faults and power connections.

  2. David Ellis avatar
    David Ellis

    Ben Sayer golf trolley. Trolley came in for repair as a non runner motor working OK, controller clicking screen coming on number changes sent for new controller and then found screen would not match up with controller so sent for new screen panel (thanks for the quick service ) But the same problem with the new parts checked cable best I can. Any clues please David, Thanks.

    1. Jim avatar

      David, checked the controller which should go with the newest type handle is the SKU4108 not the SKU4107 controller. If wrong controller it won’t function at all.

      Email me on
      admin @ ElectricGolfTrolley.net

  3. David Holland avatar
    David Holland

    Hi my golf cart had no power, after replaced controller unit and led this no power battery fully. What do i need to do?
    Any ideas
    David Holland

    1. Jim avatar

      Check the main wire does not have any breaks. Wiggle it around all the way along it where possible while holding on the power button. Also the connections, especially battery connector. I will be in office Monday- Friday am. Email address on contact page if no joy.

  4. Gary avatar
    Gary

    Hi. Battery fully charged, Green, Amber and red light light up on control display. Very quickly only the red light shows. What is the problem? Thanking you.

    1. Jim avatar

      I would borrow a battery if possible as it’s most likely the cells are damaged if the battery goes down very quickly.

      1. John avatar
        John

        Hi Jim
        Mine does exactly the same
        When Battery is fully charged,i connect it and all lights show up and it works,then after trying on third occasion it has no power and red light fades away
        What do I do,shall I get a new battery

        1. Jim avatar

          First, make sure the battery connectors and connections are clean and not damaged, it may need a new battery lead. Then check any other connections.

  5. gerry avatar
    gerry

    hi jim
    i have a caddymatic v2 which is shutting down all the time green amber and red lights showing then just red thought it was the battery which i replaced the same thing happening checked the motor all the wires look ok when it does go its as if it needs more power could you please advise as i need the trolly im not fit to carry anymore thank you

    1. Jim avatar

      I would have also thought to try testing with another battery. The battery lead does get a hammering being out in the elements also plugged off and on all the time. I suspect there may be more going on, possibly handle circuit. Can I suggest emailing me (see contact page for address)

      1. Mark Astbury avatar
        Mark Astbury

        Hi Jim,
        I just purchased a second hand pro rider electric golf trolley and was told it just needed a new battery, however I tested the battery and it is showing 12.5v. When connected there is no power and no lights or led on display. Can you help ?
        Thanks
        Mark

        1. Jim avatar

          Might only be needing a new battery lead. There’s a basic test on the fault finder page under fix a battery cable

  6. Paul Garvey avatar
    Paul Garvey

    Just bought a 18 hole lithium trolley, no power to the wheels, the battery is showing fully charged but the wheels don’t move at all there is a click when I press the go button but nothing happens any suggestions would be great

    Paul

    1. Jim avatar

      Normally a click means the controller is engaging power to the motor output, meaning it’s working (but not always). Check the motor itself by connecting 12v power to the terminals.

  7. Robert La Riviere avatar
    Robert La Riviere

    My pro rider has no power, the battery is fully charged, I have changed the Circuit board in the handle… but I still have no power when I try and switch on, any help would be appreciated. Regards Rob

    1. Jim avatar

      Sorry to hear the company you bought your spares from are not helping or supporting you until fixed. They should guide you and have instructional photos and videos etc. as to how to fix problems OR may be they know nothing of how the trolley works.

  8. Carole avatar
    Carole

    Hi, I brought my husband a Pro-Force trolley a couple of years back but it didn’t work for very long. The battery seems fine but when we connect it and turn the trolley on the light comes on and the zero comes up. Then when we turn the knob to go to 1,2,3 etc you hear a click further down the unit but no movement and then the red light in the top right corner of the display starts flashing. I notice that these units seem easy enough to get parts for so any advice on what the problem might be would be most welcome as I would love to get this fixed for him. Many thanks in advance.

    1. Jim avatar

      It’s as if the power isn’t getting through. It may be the controller unit under the battery tray but first I would look at the battery then the battery lead before replacing the controller unit.

  9. Graham Martin avatar
    Graham Martin

    Hi , my battery is cutting out after approximately 14 holes into a round. I’ve had the trolley 18 months or so. Also when charging the green fully charged light comes on alot quicker ( after 1 hour) any ideas on this problem..

    Many thanks

    1. Jim avatar

      That will be the battery not holding its capacity. New battery needed, just don’t run down your new battery too low.

  10. Andy Newton avatar
    Andy Newton

    My Ben Sayers trolley keeps on cutting out on my golf round . If I disconnect the battery and reconnect it the trolley restarts and runs for a few holes and cuts out again . If I repeat the process the trolley starts again and runs for a a few holes again before cutting out .
    Any ideas , have checked all connections which I can access and battery charges ok

    1. Jim avatar

      It’s possible it could be the controller unit but I suspect more often than not it will be the battery lead needing replaced.

      1. Gary avatar
        Gary

        Just replaced battery lead and still cutting out a few times on my latest round, again disconnect and reconnect and works again for a bit, any further ideas on what it might be?

        1. Jim avatar

          95% of the time the battery lead is causing this but also check the socket prongs are not bent and damaging the battery lead connector sleeves, or that they are not dirty or corroded. So a clean up and then a spray of WD40 AND on any other connectors around the trolley.

  11. Guy avatar
    Guy

    My pro rider suddenly had no power (no lights and didn’t move) during a particularly muddy round which was tough on the trolley. It still has no power, battery fully charged. I wouldn’t be surprised if something burnt out!? Any suggestions on what to check or replace?

    1. Jim avatar

      No light up – Start with the battery lead checks see support pages.

      1. Gary avatar
        Gary

        I too have a Prorider trolley, the acid battery it came with would not recharge so i purchased a Lithium battery that has a T bar fitting. The battery is fullycharged as it has a read out when plugged in but the trolleys dead, no LEDS showing so wont work. Gad to push it manually today. I checked the leads underneath and they look ok. Any help would be appreciated.

        1. Jim avatar

          A note to remember is Lithium batteries need a different charger as it also switches off at a different voltage. A lithium battery at 20% capacity will hold voltage around 13V, its lead acid cousin will be approximately 11.8v at the same capacity

  12. Roy McGregor avatar
    Roy McGregor

    The problem is the trolley only goes for 6 holes and then completely stops working

    1. Jim avatar

      There is a good article on the faults finder page for no power also try the search bar.

  13. Nigel avatar
    Nigel

    Hi Jim looking for help with my wife’s pro rider trolley .
    The 4 lights all lite up showing all OK the buggy gives power to wheels but when using, the left hand light goes of and no power to wheels .
    Battery has full charge

    1. Jim avatar

      As always not easy to know without testing the golf trolley. Left hand light going off while drive engaged can be normal as it uses the battery but to not drive the wheels – it could be mechanical or if electrical controller unit (relay not switching) to drive or less usual motor failing. If it was the power connection it normally switches off the whole trolley.

  14. BRIAN SMITH avatar
    BRIAN SMITH

    Hi Jim

    What a useful website! My wife has a Ben Sayers trolley about 2.5 years old. It has started cutting out after about 15 holes. It does seem to recharge though but then does the same. Any thoughts on the cause? She tends to charge or before playing but I have seen suggestions you should charge after and not before? Is that true?

    Thanks

    Brian

    1. Jim avatar

      I would always recommend to charge straight after use. The batteries last longer when not run too far down and charged asap.

      1. BRIAN SMITH avatar
        BRIAN SMITH

        Thanks Jim

        If that doesn’t work does it mean a new battery? If so do you sell them?

        Brian

        1. Jim avatar

          If the battery has lost its capacity then yes a new battery. Sorry I don’t supply batteries. hardwarexpress does.

  15. Alfie Peake avatar
    Alfie Peake

    Hi,

    I bought the red and black lithium battery trolley with the accessory pack. The first round it worked fine I then charged the battery until green,

    I went to use the trolley for a second time and when on mode A (previously it would respond to speed and I would be able to alternate between 0-9) the trolley would run at one speed (very slow) and stop after 4/5 seconds. The only way to move the trolley was to put it on mode C and keep pressing that as it carried the yardage. The constant mode A did not work and in all modes it was stuck at a very low speed even if on 1 or 9.

    I like the trolley and I have checked the trolley over and can’t see any damage. I only used it once and when I plugged the battery in for the second time after charging it is operating like this ever since. The trolley was stored in a dry room temperature area and the battery was charged in a dry room with ventilation.

    Please advise as I have only had the trolley for about a month and only managed to use it twice (once successfully).

    Thanks

    1. Jim avatar

      I’m not sure but reading between the lines. If it is the speed control switch at fault then this would stop you being able to adjust the speed settings. The preset auto-distance buttons would still work.

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