I’ve got a pro rider with a new battery fitted. Powers on fine, can hear the controller clicking but no movement in the wheels. Any ideas about what the issue could be?
I presume the axle is not turning. So normally when you hear the controller clicking it means the power is switching to the motor (not always the case). So I would check the electrical-mechanical parts. First the motor and its connections. A quick way to check the motor is to smell it to find if there is any burnt smell, but this is not foolproof. A better way to check is if you can unplug the connection from the motor to the controller and manage to put a battery current into the terminals of the motor connector – any way around. This will see if the motor itself is working. Come back and let me know and we can take to the next step once we know.
When the trolley is switched on the display lights up showing a full battery charge and 0. When the speed controller is turned digits increase and a click can be heard in the vicinity of the motor but the trolley does not move. The trolley was purchased new 14 months ago.
Your help would be much appreciated and advice about any parts that may be required
It could be the controller but nearly always this click means the power is getting out the controller unit on the motor cable toward the motor. So unless the trolley shuts down at this point, then this could be the motor connection or may be the motor itself. To test the motor either a good sniff at it for a burnt smell or connect direct to the motor terminals a battery anyway around the motor will turn one way or the other.