Battery lead cable connection fault

Received a new lead for my ProRider golf trolley. Used it a couple of times and unfortunately, the insert in one of the 3 pin socket has become detached and obviously it’s not working. This seems to be a common fault as the original supplied with the trolley from ProRider was exactly the same. They promised to replace it under guarantee but I am still waiting for them to supply one its been over 4 weeks now I complained but they do not listen which prompted me to buy one from you. Imagine my disappointment when yours was faulty. Please help as I am very am a very frustrated individual.

Firstly I have to say your premise that all the battery leads are faulty will almost certainly be wrong and this post will explain why. I will try my best to help beyond what other golf trolley suppliers are ABLE or WILLING to offer.

Top 3 reasons for golf trolley battery lead problems

There are a couple of reasons for damage to the battery lead without it being pulled or tugged in any way. The main reason in my view you are having the same problem repeated comes most likely from a fault or damage to the trolley connector. (see this post on battery lead connectors )

1. Battery Lead Inner Sleeves
2.  Battery Connector Socket 3 Pin Damage
3. Corrosion within the Battery Connector Socket

1.  Battery Lead Inner Sleeves

The inner sleeves in the battery lead are most likely damaged or bent slightly. If this is the case this can happen by the battery lead cable having been pulled while still plugged into the socket, (a very common error).

SOLUTION:  A new replacement battery lead cable – available in the online store (item SKU 101).3 pin Connection Socket

2.  Battery Connector Socket 3 Pin Damage

A pull like this could not only bend the battery lead 3 inner connection sleeves,  but also the round connector socket pins, the actual socket pins. Therefore replacing the battery lead only cures the problem temporarily.  With the potential for more damage to be inflicted on any new battery lead.

SOLUTION: Check the straightness of these 3 socket pins and if necessary with point nose pliers or similar pinch and straighten any bends in the pins. If this does not work then replacing the socket with a new one is possible.  (sockets are available in the store online ITEM no. SKU 128). If you believe this is too difficult a job then there is always the option to replace the controller box (under the battery tray).  This controller box is part of the lead which connects to the 3 pin socket.  This would be the first thing to check before replacing.

3.  Corrosion within the Battery Connector Socket

After this, I would check for any slight corrosion on these socket pins. Corrosion on the 3 pin battery connection socket could cause friction on the 3 sleeves of the lead.  This will put unnecessary tension on these soldered sleeves.

SOLUTION: To clean and remove any corrosion or debris left in this socket. Cleaning with some light rubbing paper, then a spray of WD40 or similar will help ease this friction and help with the electrical connection.