Golf Trolley not Charging the Battery

Plugging my battery charger in it has never shown a red charging light in it goes straight to the green charged light. The trolley will only go a few holes before it needs pushing. So it seems my golf trolley charger is not charging the battery.
Normally although there are a few circumstances where other things can be at fault.  It is usually the case if the charger light is only staying on a green light then it could be a fault with the battery lead i.e. the connection between the battery and trolley or battery charger.    The battery charger when first connected to (even a fully charged) battery it should still show RED light then usually if the battery is full then within a second or two it will go to GREEN light.  Therefore I would first check or replace the battery connection lead.  IF the battery charger is turning RED light this means the battery connector lead is working, i.e. delivering the current from the charger to the battery.
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Could you tell me when charging my Pro rider is the light ment to be green
when charging thanks
When putting the battery on charge and it is taking a charge it should show a RED light. If not it could be the battery lead connection is poor in some way.
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Hi Jim
Thanks for that. Am I correct in noticing the charger has a green light which turns red when connected to the battery that requires a charge.
As I said the battery connection is brand new and whilst I will double check its correct fitted I am at a loss to understand it further. Again the battery is relatively new but cannot rule out a fault with it.
Yes, you are correct; the battery charger when all connections are working and the battery is in need of charging e.g. below 14 volts, automatically starts off at a RED light – this means the charge is getting through to the battery. Once charged, it should go to green OR if there is a good connection and the charger gets a voltage signal of around 14 volts, it will then go to green light.

Caution the battery charger will also read Green if the connection is not good or disconnected in any way. This can be proved by pulling out the mains plug i.e. switching off the mains socket, you will then notice the charger going to a green light.

It is advisable always to start with connections: Make sure your battery lead is in good condition and is making a good connection at both ends; the battery connectors and the round 3 pin socket is good. IF in any doubt always purchase a new golf trolley battery lead before purchasing any new battery. It is very rare for the charger to be at fault. The order of problems in order would be from most likely the fault first;

  1. Connections dirty or poor at the 3 pin battery lead.
  2. Damage to the round 3 pin battery connector.
  3. Damaged leads (pulled) at the battery terminals.
  4. Pulled damage leads at the round 3 pin battery connector.
  5. Poor connection at the battery terminals dirt or corrosion.
  6. Battery damaged by a fall or dropped.
  7. General battery fault.
  8. Charger fault.
battery lead round 3 pin coonector
3.  battery lead round 3 pin connector
3. Damage to the 3 pin round battery connector leads

 

Although green light shows up on the charging link with the battery charger when linked to the trolley the trolley speed controller starts blinking a number —say no 3—-but does not power the trolley forward. Either the battery,s gone dead—3 years of use , twice a week 18 holes each time or the battery charging lead is caput and no longer shows a red charging light only the green light. Please advise as I,ve been really pleased with the GTX Stowmatic experience so far.
In your case, I think this does sound like the battery as it only has around 250 cycles of life anyway. At some point, the charger should show a RED light indicating it is charging the battery. If you can’t get a red light at any time then its either a battery connection or the charger or battery is not working. I would always start by checking the connections wiggling and spraying with WD40. Then the trying (borrowing) another battery. Occasionally it can be the charger not working.
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Should my charger light be on when I plug into mains without being connected to the battery?, I have no light when power on, have checked cable to the charger and it is working, when I connect to battery green light appears, unsure whether to purchase new charger or not, seems as if the charger is at fault?

When plugging the golf trolley charger into the mains itself without being connected to the battery, then the charger light should normally come on with a green light. Once then connected to the battery it initially should turn Red in colour and if needing a charge will stay red. The red light means the charger is charging the battery and all should be well. Once the charger light turns green it means the battery is fully charged. If plugging in a fully charged battery then it would normally turn red for a few seconds and then once the charger finds the voltage in the battery is high it will automatically turn (off the charge) to green light.


I have a Ben Sayers Electric Golf Trolley with a 36 Hole Lithium Battery and have had it for just under 2 years.

This weekend the battery stopped working though I thought it was fully charged. I then tried charging it but no lights (red or green) lit up on the charging unit. Having checked fault finding on your website does this mean I have an issue with the charger or the battery….or potentially both?

It might be either the charger or the battery lead itself. One thing to check; the charger should still show a green light when plugged into the mains on its own. Then when you plug in the battery to the charger while the charger is on from the mains, the charger light should then go red (even if only for a couple of seconds) – meaning the charge is getting through to the battery.

Hope this helps, let me know how you get on with this test.


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61 responses to “Golf Trolley not Charging the Battery”

  1. mike curtis avatar
    mike curtis

    When the battery is put on charge the charger becomes very hot but does not charge the battery. Although the green light is showing when put on the trolley it will not run.

    1. Support Staff avatar
      Support Staff

      If Your charger and battery lead seem to be working okay. When a battery heats up on charge it normally means a malfunction within the battery cells. Any time I have had a battery heat up, it has been the battery which is at fault.

      If your battery charger is heating up I would think it may be the charger not switching off automatically. Once the battery gets to around 14volts of charge, it should switch off. If this is not the case this could end up damaging the battery. There is no definitive answer as to whether it is the battery or charger at fault – it could easily be either at fault. I would try your charger on a different a battery, if you have another battery. Or if you have access to a different charger, then testing that way.

      1. Keith jones avatar
        Keith jones

        My battery is brand new only played 2 rounds how long do you think it would need to charge back up full it’s a litthium battery

        1. Jim avatar

          I would keep it charged up, and recharge it with each use.

  2. robert graham gee avatar
    robert graham gee

    hi i was wondering if it is possible to buy a new tread for the wheels as one of mine has begun to shred its a bit harsh if you have to buy 2 new wheels yours bob gee

    1. Support Staff avatar
      Support Staff

      Sorry we are unable to supply tyres.

  3. Bruce beattie avatar
    Bruce beattie

    My charging lead seems to be missing a pin. Never noticed this before but battery not taking a charge. Don’t want to sound thick but is this the reason it’s not charging. Light goes red but after a couple of mins it goes green, LED on trolley then goes from 3 lights to 1 light after about 20 secs.

    1. jimmathieson avatar

      Bruce, Normally I would say if there is a pin missing on the charging lead it would not function. Due to the fact that your charger is turning to a red light when you first plug in the charger and then goes to green after a few seconds normally indicates the battery to be getting a charge and is fully charged. Therefore the missing pin may just be the spare pin and not any of the positive or negative current pins and not affecting the process. What is strange is the LED light on the trolley dropping off from full charge (3 lights) to low charge (1 light) in a few seconds. This behavior seems to indicate the battery is not working correctly and may have a fault in it. I would try to see if you can borrow a battery to check to see if this is the case.

  4. Brenda Beddoes avatar
    Brenda Beddoes

    I’m having problems with my pro rider golf trolley. It starts ok, all lights on so I presume battery is fully charged. No problems with speed display,numbers not sticking or anything. Can hear a definite click when adjusting speed. Trolley runs fine when testing before use. When clubs are attached it runs for about two minutes then dies. I have replaced the battery charger but this still doesn’t display red light first, only green. Could this be a fault with the battery itself? Having said this, I did remove the wheels and ran it for around 30 minutes this morning, albeit with no clubs on (obviously) and it was fine. Can you help please?

    1. jimmathieson avatar

      Having gone over a few issues clearly, it seems it may be a connection problem. So when the golf trolley power fails from either under a load or also over bumping ground it could knock the golf trolley battery cable from making a good connection. If it is the battery lead cable at fault then this would explain why when put onto charge the charger light is not going to red light, and a red charger light indicates a charging battery.

  5. jim linney avatar
    jim linney

    I also have a problem with my pro rider golf trolley. After twelve months the battery started losing power after fifteen holes, it was replaced by pro rider. Now twelve months on I have the same problem, it also fails over bumpy ground. When I charge it i get a reading of 13.5 volts. i have tried another charger but end up with the same problem. could someone please help before I go lithium and spend £130, which I can ill afford. THANK YOU.

    1. Jim avatar

      There is a good article on this website explaining charging and using problems with Golf Trolley Lead Acid Batteries. So worth checking this especially on running the battery down, this is cloured RED and GREEN paragraphs on DOs and DONTs on the “SPARES EXPLAINED” tab (around 3/4 the way down the page). Over bumpy ground is most likely the battery connection lead probably dirty or worn from use. See golf trolley battery leads.

  6. Malc Jordan avatar
    Malc Jordan

    When battery on charge green and red light on brick is dull and not charging battery cud it be battery or brick itself

    1. Jim avatar

      It should show a clear red if charging. And once charged a green light. If it’s not charging it could either be the battery lead connection or the charger itself especially if the lead works on the golf trolley.

  7. Sam avatar
    Sam

    My charger for my Powakaddy lithium battery starts off on red but now does not turn green so I can see the power is there but it is not charging any idea what the problem is thanks

    1. Jim avatar

      Sam, its a good chance if the battery charger is not getting through to charging it could be the battery lead connection. If not it may either be the charger or battery.

  8. Jim avatar
    Jim

    The red light never goes to green I did change the terminal but after 24 hours the red light still won’t go off

    1. Jim avatar

      A battery charger can sometimes have a fault and not switch to green when the battery gets to full charge. On occasions a faulty battery itself can cause this also.

  9. Tony manley avatar
    Tony manley

    Re ultra caddy. Given to me as someone safely passed away. Alas 7 years old and battery no good after trying to repair it. Can I test the electrics out by using mains power and a transformer before I spend £50 on a battery (12v). Unable to locate another battery to test with 2 terminals on top.
    Tony manley

    1. Jim avatar

      Not something I’ve done. But a 12 volt DC battery supply is what most of the electric golf trolleys run off.

  10. Marcel avatar
    Marcel

    Good morning Jim,
    My charger light starts red then changes to green when connected to battery. After long charge, when I connect to trolley – light flasks red and doesn’t propel trolley forward. Battery (lead acid) has been uncharged for a while. Preowned maxim mx30 trolley.

    1. Jim avatar

      Hi Marcel,

      With the battery charger doing all the right things i.e. plugged into the mains it shows a GREEN light, then connected to the battery turns RED (indicating charging in progress) then once reached full charge turns to GREEN (indicating the charge is complete) and the battery, assuming it’s not damaged, is fully charged. But with your description, I am almost sure the battery is not taking any charge. This damage is very common when the battery has been run down to zero charge. Also if it left like this it will make the damage even worse.

      Hope this helps, Jim

  11. Neil S avatar
    Neil S

    Hi Jim,
    The battery charger on my Pro Rider just shows a very faint red blinking light when on charge, then the battery runs out after a few holes. I’ve switched the charger lead out and got the same result. Is it a problem with the battery? Thank you.

    1. Jim avatar

      More often than not it will be the battery cable lead or connections. The newer chargers sequence is as follows: It should light up green while plugged into the mains just on its own; then when connected to the battery will turn RED constant light, (showing a charge is flowing into the battery); then once the charger light goes green while connected to the mains and battery, means the battery is fully charged. IF you can try to borrow another battery to test, first.

  12. Neil S avatar
    Neil S

    Many thanks, Jim. I unscrewed the end of the battery charger cable to find the wires were loose, which I assume would cause the issue. I’ll try it with a new charger and see what happens.

  13. Neil S avatar
    Neil S

    New charger, everything now working fine. Thanks for your help.

  14. Janet davies avatar
    Janet davies

    When I received my Pro Rider I could not get it to go. After phoning the service dept and sending E Mails I found the staff most unhelpful!! They even slammed the phone down on me. I eventually managed to start my new Trolley but after one use the battery does not charge i.e light always on green.I didn’t notice this until I went to play and upon starting the trolley there was no power.

    1. Jim avatar

      Sorry to hear your having problems with a golf trolley company. I would call them back and explain exactly the fault. I.E. it works in every other way, then it seems like a faulty charger.

  15. Ollie Sammon avatar
    Ollie Sammon

    Hi my powakaddy lithium battery isn’t taking a charge! The red light comes on for a second then quickly turns green! I don’t think it’s the charger as I’ve tried my dad’s charger and its the same problem and my charger works on his! Is it possible my battery is gone after only 2 years? Thanks.

    1. Jim avatar

      Sorry I don’t deal with Powakaddy at the moment, hopefully soon. I would think it’s the battery right enough. It’s possible the battery has had a bump or knock. Check your battery lead and connectors. Always a spray of WD40 on all can occasionally help.

  16. oswald mclawyn johnson avatar
    oswald mclawyn johnson

    Does anyone know where i can purchase a battery for my Powakaddy FW11 Lithium . The battery has stopped holding the charge . Is there a kit to convert to a t bar i know for other models you can

  17. Bob Thompson avatar

    My motocaddy class 2 battery charger does not appear to be working. I have no lights red or green. The battery appears to be charged at the moment. I have not risked using it on the Course. Any solutions.
    Cheers
    Bob from Bristol.

    1. Jim avatar

      Bob, sorry I don’t work with Motocaddy but I would check the battery cable connection is good.

  18. MIke avatar
    MIke

    I have a pro-rider that has not been used for some time as I have recently had a full hip replacement. Now trying to get trolley working. All three lights come on but after a few seconds of low speed movement power turns off. Have charged battery (I think). Charger shows green when connected to 230V but will not show red even for a moment when connected to battery. I am confused as all control lights on trolley are on. Can you please advise. Thanks

    1. Jim avatar

      With all three light showing full power in the battery and the charger not showing red when plugged in would suggest the battery leads not having a good connection. Most likely needing a new battery cable.

  19. Mike avatar
    Mike

    Regarding my Pro-Rider question above 5th Aug at 12.09
    Can the battery be charged using a standard 12V car battery charger?
    Thanks

    1. Jim avatar

      I wouldn’t but 3 lights on the trolley points to the battery being full.

      1. Mike avatar
        Mike

        Thanks Jim. I have checked the leads and am getting 12V output to battery. Motor will run on No1 speed but cuts-out on No3. does this indicate possible battery failure?

  20. Tom Hickey avatar
    Tom Hickey

    Hi Jim got a new charger for my golf trolley I play a round of golf and battery is dead so I put it on charger but it shows two green lights so it only charging 50 % what’s up why is it dead and still showing it 50% left in it .it only keeps going for 15 holes. Can u help me.

    1. Jim avatar

      Difficult to say without testing but I would think the battery is not taking a full charge now and its capacity is reduced.

  21. Shaun avatar
    Shaun

    My power caddy when put on charge the red light shows for a second then straight onto green and the battery is still dead

    1. Jim avatar

      The charger going initially to red normally means the charge is getting through to the battery. If it goes to green and the battery is still flat then I suspect the battery is at fault.

  22. Magnus Moncrieff avatar
    Magnus Moncrieff

    Hi
    Can you please advise how long the battery tales to fully charge? I have had it plugged it most of the day and it is still displaying a red light.
    Thanks
    Magnus

    1. Jim avatar

      Depending on the capacity (Ah) and charge lef, but on average 8 hours should be around the time and no more than 12hrs. Not going to green can be either a battery or charger fault. Switch the charger quickly off and on to see if it changes to green. Don’t leave it on red as this may cause damage overheating or worse.

      1. Magnus avatar
        Magnus

        Thanks for your reply. When I turn the plug switch off it now shows a green light, so I am assuming that this means it is charged?
        Thanks

        1. Jim avatar

          Please see this page for an explanation on golf trolley charging

  23. Dave avatar
    Dave

    My lithium battery On my power caddy golf trolley clicks off after about 11 holes after a full charge, but when recharging it only takes 30 mins before light turns to green, any ideas please ?

    1. Jim avatar

      Sounds like the battery has cell damage.

  24. Patrick avatar
    Patrick

    When I plug the charger in the green light comes on flashing quickly. Does this signify that the charger is faulty?

    1. Jim avatar

      Charger or battery fault.

  25. Andy Newton avatar
    Andy Newton

    Having trouble getting the battery to charge , when plugging in the charger green light comes on when connecting the battery green light stays on and does not change to red at any time . When I disconnect the leads green light stays on for a while before going off . Have changed the battery lead and checked connections all seem ok

    1. Jim avatar

      Yes first part I would have looked at was a new battery lead. If the battery is okay then it’s possible the charger is not switching on. Check the plug fuse before changing the charger unit.

  26. John fitzsimons avatar
    John fitzsimons

    Motocaddy 28v battery,when i connect charger to mains light goes green ,when connected to battery no light ,can you please advise

    1. Jim avatar

      Sorry John I don’t deal with Motocaddy so unable to advise.

  27. Patrick Walshe avatar
    Patrick Walshe

    Hi got new Golf Trolley on 30/3/23
    All ok except charger, Red light on charger never turned off by itself, only when I disconnected the charger from the mains will I get a green light.
    Please advise,
    Patrick Walshe

    1. Jim avatar

      Two possible faults. Either the battery is failing (not reaching 13.8v) OR the charger is at fault and not switching off automatically. Be careful not to leave it on longer than say a few hours.

  28. Matt avatar
    Matt

    having issue with q series – the light is staying red even after a newbattery and charging for 24 hours

    1. Jim avatar

      If you bought a new battery off a reputable dealer, then the battery charger is not switching to off. Dont’ leave it on charge!

  29. Robin Westwood avatar
    Robin Westwood

    Robin Westwood
    My charger red light comes on at the start ; but the green lights get to 3 and starts flashing
    Would this be the charger or the battery
    Thanks

    1. Jim avatar

      Difficult to say without testing, but I suspect the battery is maybe causing issues.

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