Help with Terms and Conditions

Delivery and shipping costs conditions tracking information

We always use a the same top quality delivery courier company, who insure and ensure our goods are in good order. If you have any queries regarding delivery or any questions please contact us for further information and assistance.

Delivery Arrangements:

Damaged or defective goods:

Please ensure you check your electric golf trolley or any other goods for any damage or defects immediately on delivery. We should be informed within 24 hours of any defective or damaged items. The item/s should be sent back to us within 7 working days of receipt and should be returned complete unused with its original packaging. If the goods are found to be damaged or defective on delivery to you, you must inform the delivery agent / driver that there is damage - please sign "goods received damaged".

Cancellation Policy

All Electric Golf Trolley Network customers have the right to cancel their order at any time up until 7 working days after purchase assuming our guidelines for return of goods is not infringed. (This is your online statutory right and we adhere to the consumer distance selling regulations.) If you find you are not satisfied with the goods for any reason please see our guidelines for return of goods;

Returns Policy You have the right to cancel your order within 7 working days from the day the goods (parts, accessories or electric golf trolleys) are received. Subject to the goods being returned unused and packed as they were delivered.
We expect you to return the item at your own cost. We will ensure we make a refund to you within 30 days of the date of cancellation.
You must notify us within 7 working days by email or fax or letter of your intention to return an item or items , and the reason for the return.
You will be responsible for the item or items until they reach us. Where you are withdrawing from your purchase within the seven working days cooling-off period. We will refund your original purchase price.
We have taken great care to illustrate our products as clearly as possible. However, due to manufacturer changes to products, pictures shown may vary slightly from the actual product.

Payment Protection Policy

What is Significantly Not as Described (SNAD)?

An item is Significantly Not as Described if it is materially different from what the seller described in the item listing. Here are some non exhaustive examples:

You received a completely different item. For instance, you purchased a book and received a DVD or an empty box.
The condition of the item was misrepresented. For instance, the listing said “new” and the item was used.
The item was advertised as authentic but is not authentic.
The item is missing major parts or features that were not disclosed in the listing.
You purchased 3 items from a seller but received only 2.
The item was damaged during postage.

An item is not Significantly Not as Described (SNAD) if it is materially similar to the seller’s description. Here are some non exhaustive examples:

The defect in the item was correctly described by the seller.
The item was correctly described but you didn't want it after you received it.
The item was correctly described but did not meet your expectations.
The item has minor scratches and was listed as used condition

Distance Selling Regulations Definition:

The regulations cover distance contracts for goods and services made between suppliers and consumers. Business to business contracts are not covered. A distance contract is one where there has been no face to face contact between the consumer and a representative of your business, or someone acting indirectly on your behalf, such as in a showroom or a door to door sales person, up to and from the moment that the contract is concluded.

Warranty of your Precision electric golf trolley

We have a support section which gives information for FAQs and directions for full support for your electric golf trolley where you can read usual questions and answers plus a golf blog where other peoples experience of their electric golf trolleys they have bought owned or used.

Purchases in the UK from full warranty detailed below.

Your new Precision electric golf trolley it is covered by the full manufacturers warranty on any part this extends to the top quality battery and charger.

Here are the details on your warranty if you ever need them. If you encounter a problem please Email direct : at support@electricgolftrolley.net

If you have any problem or something goes wrong in the first year then firstly we want to get you back on the golf course as quick as possible so our first resolve will be to go through a check list of simple diagnostics with you. Usually we can fix any problem and have you on the course straightaway.

If we diagnose you need a part we will send this to you by first class post with full instructions on how to replace. If for any reason this cannot be done we will arrange with you to get the trolley to us or you can bring it to us, whichever is the most convenient for you. Obviously we may need the faulty part first in order to process a warranty claim.

The manufacturers warranty covers replacement parts which malfunction under normal usage. Any breakages caused by accidental damage, commercial use are not covered. Batteries carry a 12 month warranty and have to be cared for carefully running them completely down and out of power will damage the battery i.e. completely flat will void your battery warranty.

Servicing you require any service on the trolley there will be no labour charge but a parts charge. Like putting your car in for a service but without the labour costs.

Warranty Purchases Outside Mainland UK - postage is not covered.

Although we expect nothing to go wrong with your golf trolley we always have in stock a wide range of parts to cover any warranty issues if they arise. Please note outside UK we do not cover any postage costs from us or to you. Firstly we would diagnose any problems with you by correspondence email to resolve the issues if needed we may ask for any broken parts and or photos to be sent to us and replace the part or whole depending on needs, all postage costs including return postage from us are at your expense.

We care about providing you with tools and information to manage and protect your online privacy. We have developed this privacy policy to inform you about what information this web site collects, who may receive that information, what we may do with the information, and how long we keep it. While we have made every attempt to make this policy as clear as possible, if you have any further questions about it, feel free to contact us.

Your Information:

We will not give out any information you submit at our site to any third parties except in compliance with a request of a law enforcement agency. Under no circumstances will your name, e-mail, phone number or address be sold to, or given to any other parties. We will never wilfully sell, lease, or rent any of your or your business' personally identifiable information to any third party.

Collected Information:

Your personal information is collected through our contact forms only. This website currently has no applications or programs that gather information from your computer without your consent. Users are required to give us contact information (e.g., your name and email address) and your post code). Certain information, such as your email address, is collected in order to verify your identity and for use in our records and service history. Information collected at this website is kept in our records only as long as is necessary to provide requested services to our customers.

Financial Information:

Electric Golf Trolley Network takes the privacy of your personal and financial information very seriously and uses your information only in accordance with the terms of our above privacy policy. Your financial information is never revealed to anyone, whether you are sending or receiving payments through credit card, Google checkout, unless we have your express permission or if we are required to do so by law.

For full support for your electric golf trolley see our golf blog where you can read and add comments on other peoples experience of the golf trolleys they have bought owned or used.