Warranty of your Precision electric golf trolley

We have a support section which gives information for FAQs and directions for full support for your electric golf trolley where you can read usual questions and answers plus a golf blog where other peoples experience of their electric golf trolleys they have bought owned or used.

The Warranty and Conditions

Purchases in the UK

When you have bought your new Precision electric golf trolley it is covered by the full one year manufacturers warranty this extends all the trolley parts components, accessories and also to the top quality battery and charger.  See our PDF download page for battery specification and details.

Our commitment to the warranty is second to none and you will always know we are here should the unexpected and rare occurrence of a fault developing with your trolley.  Our commitment to our customers and speed to resolve any issues they have is our top priority.  Fortunately any faults are unusual which means we can process your concerns straightaway.  Unlike horror stories we have heard from those warehouse importers who are not dedicated golf trolley suppliers selling cheap copies of trolleys.

What is covered;- Keep to the guidelines of the manual; Any battery issues in the first year, any control issues, battery wiring, (not fuses),

Not covered;- blown fuses, accidental damage to trolley or accessories damages, (although we try our best to accommodate any issue), wear and tear.

If you encounter a problem please Email direct : contact@electricgolftrolley.net or email on support@electricgolftrolley.net .  Firstly we want to get you back on the golf course as quick as possible so our first resolve will be to go through a check list of simple diagnostics with you.  Usually we can fix any problem and have you on the course straightaway.

If we diagnose you need a part we can send this to you by first class post with full instructions to replace.  If this cannot be done we will arrange for you to take the trolley to us, if you can send the golf trolley to us directly, whichever is the most convenient for you, this is a return to base warranty where you are responsible for returning to us.  If we find we cannot fix your trolley we will replace like for like to make sure you are not without as soon as practically possible.  Obviously any usage of the trolley means a full refund can not be granted.

The manufacturers warranty covers replacement parts which malfunction under normal usage.  Any breakages caused by accidental damage, commercial use or undue care are not covered. Batteries carry a 12 month warranty and have to be cared for carefully running them out with our guidelines will damage the battery i.e. down and out completely and void your warranty.

Warranty Purchases Outside Mainland UK - postage is not covered.

Although we expect nothing to go wrong with your golf trolley we always have in stock a wide range of parts to cover any warranty issues if they arise.  As our warranty is normally serviced by email and remote support we only cover UK postage back to you.  Please note outside UK we do not cover any postage costs from us or to you.  Firstly we would diagnose any problems with you by correspondence email to resolve the issues if needed we may ask for any broken parts and or photos to be sent to us and replace the part or whole depending on needs, all postage costs including return postage from us are at your expense.

Please note:   Obviously any usage of the trolley means a full refund can not be granted unless at our discretion we have an option to deduct pro-rata rental costs to your refund in special cases.